Identify the right item
Keep the device’s identifier, condition and accessories recorded from the start of the repair.
Service & Repair
Smart Service
Repair work without the guesswork.
Follow phones, laptops and appliances from intake and diagnosis through repair, quality checks and pickup, with parts and customer approvals connected.
One connected workspaceSmart Service01Receive and identify the device✓
02Diagnose and approve the estimate✓
03Repair, record parts and run quality checks✓
Your everyday workflow, connected.
The whole picture
Built around the work you do every day.
Designed for
- Phone and laptop service centres
- Appliance repair shops
- Intake and diagnostic counters
- Repair technicians and parts teams
Capture device identifiers, condition and handed-in accessories at the service counter. Connect diagnosis and estimate approval to the technician’s job card, parts consumption and repair status, then complete quality checks, invoicing and warranty follow-up from the same record.
A repair counter needs to know exactly which device arrived, what condition it was in and what accessories were handed over. This service-centre edition connects that intake to diagnosis, the customer’s estimate approval and technician work. Parts usage, job holds and quality checks continue the same record, so invoicing and pickup can be completed with the repair’s history available.
Clear repair responsibility
Follow diagnosis, estimate approval and technician status through the job card.
A connected pickup handoff
Review completed work, parts, quality checks and billing before returning the device.
The friction we help remove
A clearer way
through the busywork.
Bring the handoffs, records and follow-through into the same operating picture.
Paper job cards and unclear repair status
Parts costing disconnected from the invoice
Customers left without updates
Included capabilities
Explore the details.
See what connects.
A closer look at the records, decisions and team handoffs behind each part of the solution.
01
Device intake and identity
Capture the device, condition and accessories received at the counter. Serial identifiers and IMEI-first intake help staff distinguish the item being repaired from other customer devices.
- Device condition records
- Handed-in accessories
- Serial numbers and IMEI intake
02
Diagnosis and estimate approval
Record the diagnostic work and prepare the estimate in the job’s context. Customer approval defines the work that can continue into the repair rather than leaving the technician to interpret a separate message.
- Diagnosis records
- Repair estimates
- Approval before work
03
Technician work and holds
Assign the repair to a technician and retain its job-card status. Holds make waiting work visible, whether the team is following parts or another repair decision.
- Technician assignment
- Repair job cards
- Job-hold tracking
04
Spare parts and batch costing
Connect the parts used in the repair to their stock and FIFO batch-cost context. Requests, purchases and returns keep the parts counter and technician working from the same repair requirements.
- Batch-based FIFO parts cost
- Parts requests
- Purchasing and returns
05
Quality checks and pickup
Follow a repaired device through quality checks before it is returned. The counter can review the completed work, parts and billing context while identifying the correct item for customer pickup.
- Quality-control steps
- Repair completion
- Invoice and pickup handoff
06
History, warranty and follow-up
Retain the device’s repair history with the brands, categories and identifiers used at intake. Warranty and reminder workflows help the team follow the service relationship after the device leaves the counter.
- Device repair history
- Warranty workflow
- Service reminders
Included at a glance
- Device intake with condition and accessories
- Serial numbers and IMEI-first intake
- Device brands, categories and repair history
- Diagnosis, job cards and estimate approval
- Technician assignment and job-hold tracking
- Batch-based FIFO spare-parts costing
- Parts requests, purchasing and returns
- Quality checks, invoicing and customer pickup
- Warranty and service reminder workflows
The everyday journey
From the first step to the final handoff.
Follow a typical transaction through the teams that keep it moving.
- 01
Receive and identify the device
The counter identifies the device and records its condition and accessories. The customer and device record provide the starting context for the repair.
- 02
Diagnose and approve the estimate
The diagnostic team records the work required and prepares the estimate. The repair moves forward with the customer’s approved scope attached to the job.
- 03
Repair, record parts and run quality checks
The technician follows the job card and records parts or holds. Quality checks provide the review step before the repair is treated as ready for pickup.
- 04
Invoice, return the device and follow up
The counter completes billing and returns the identified device to the customer. The completed repair remains in the device history for warranty and subsequent service follow-up.
Where it fits
See it in
an everyday moment.
Illustrative scenarios showing how the capabilities work together.
A phone with accessories
A customer leaves a phone with a charger. The counter records its IMEI, condition and accessories, the diagnostic team prepares the estimate and the technician completes the approved repair before the item is checked and returned.
An appliance waiting on stock
A technician identifies a required part and places the job on hold. The parts request retains the repair context, and the counter can follow the job into quality checks and pickup after the part is received and fitted.
Prepare your workspace
Start with the right foundations.
Bring these details to the implementation discussion so the setup reflects your actual operation.
- Device types, brands, identifiers and intake requirements
- Condition checks, accessories and estimate approvals
- Parts catalogue, batches and stock responsibilities
- Technician roles, quality checks and pickup process
Is this limited to mobile phones?
The device-service mode in the Garage source covers phones, laptops, televisions and appliances. Device categories and serial or IMEI intake are configured around the items your shop handles.
Can we record the accessories left by a customer?
Yes. Handed-in accessories and device condition are part of the intake workflow, alongside the identifiers used to distinguish the device.
How does this differ from the vehicle workshop edition?
The device mode uses device brands, categories, serial or IMEI identification and accessory intake. The vehicle edition uses vehicle records, registration and workshop-specific receiving context. They remain separate product offerings on this site.
Can the setup reflect our existing workflow?
Yes. The implementation discussion starts with your records, team responsibilities and approval steps. We agree the configuration and any changes before rollout, then walk through a representative transaction with the people who will use the system.
How do we confirm the scope before getting started?
Book a demonstration and bring examples of your current forms or operating process. We will distinguish the listed capabilities from separately scoped additions, confirm the data and device requirements, and prepare a proposal for your agreed implementation.
See it in your world
Let’s walk through your workflow.
Show us how your team works. We’ll demonstrate the relevant capabilities and discuss the right scope.