Orders the team can follow
Move a local order through picking and dispatch with a visible record rather than a separate handwritten message.
Retail & Distribution
Smart Mart
Your neighbourhood store. Every channel connected.
Bring in-store sales and local delivery together. Let customers order available stock, group deliveries by area, and keep the counter and dispatch desk in sync.
One connected workspaceSmart Mart01Customer places an order✓
02Group orders by delivery area✓
03Prepare and dispatch✓
Your everyday workflow, connected.
The whole picture
Built around the work you do every day.
Designed for
- Neighbourhood supermarkets
- Grocery and convenience stores
- Counter and picking teams
- Local delivery coordinators
Bring in-store sales and local delivery together. Let customers order available stock, group deliveries by area, and keep the counter and dispatch desk in sync.
Smart Mart is for stores where the counter and the neighbourhood delivery service are both part of everyday trading. Customer orders, shelf stock and dispatch need to agree on what is available. Bringing those records together gives the store a clear route from order capture and picking to local delivery and billing, without asking each team to maintain its own version of the stock list.
One stock picture
Keep counter sales, received goods and local-order preparation connected to shared inventory.
A more organised dispatch desk
Use delivery-area grouping and the dispatch board to coordinate the orders that need to leave the store.
The friction we help remove
A clearer way
through the busywork.
Bring the handoffs, records and follow-through into the same operating picture.
Phone orders lost or duplicated
Stock visibility missing across sales channels
Local deliveries difficult to coordinate
Included capabilities
Explore the details.
See what connects.
A closer look at the records, decisions and team handoffs behind each part of the solution.
01
A customer ordering portal
Give local customers a place to browse and place an order. The order becomes part of the store’s preparation workflow, giving the counter and picking team a record to follow rather than relying on a phone note.
- Customer order capture
- Available product catalogue
- Connected preparation records
02
Area-based local dispatch
Group orders by the neighbourhood or delivery area before they leave the store. The dispatch board helps the team see what needs to be prepared and sent, with each order retaining its customer and billing context.
- Delivery-area grouping
- Dispatch board
- Order preparation handoff
03
An integrated store counter
Serve walk-in customers through the POS while local orders move through the same business. Billing and product records connect the counter to inventory, keeping the store’s sales channels from becoming separate stock systems.
- In-store POS
- Barcode billing
- Counter transaction records
04
Stock across the channels
Use a shared inventory picture for counter sales and customer orders. Product receiving, batches and expiry information support the team’s day-to-day handling of groceries and other stock-sensitive products.
- Shared inventory
- Batch and expiry tracking
- Barcode receiving
05
Replenishment and receiving
Keep receiving and reorder information close to the product records that the sales team uses. The store can review stock requirements and update the available goods through the same inventory workflow.
- Reorder tracking
- Incoming stock records
- Product units and barcodes
06
A complete order-to-bill flow
Keep the customer order visible through preparation, dispatch and completion. The store retains a connected billing record for the work done, rather than reconciling delivery notes and counter totals after the fact.
- Prepared and dispatched orders
- Delivery completion
- Linked billing context
Included at a glance
- Customer ordering portal
- Area-based dispatch board
- Integrated in-store POS
- Shared inventory across channels
- Batch, expiry and reorder tracking
- Barcode receiving and billing
The everyday journey
From the first step to the final handoff.
Follow a typical transaction through the teams that keep it moving.
- 01
Customer places an order
The customer places an order through the portal. Store staff review the products and quantities against the inventory records before moving the order into preparation.
- 02
Group orders by delivery area
The team groups orders by delivery area and reviews the dispatch board. Pickers and coordinators use that order context to organise the work waiting to leave the store.
- 03
Prepare and dispatch
Goods are prepared and checked before dispatch. Barcode and stock records keep the picked products connected to the customer’s order and the shared inventory picture.
- 04
Complete delivery and billing
The delivery and billing steps complete the order’s journey. Counter transactions and local orders remain part of the same store operation for stock review and replenishment.
Where it fits
See it in
an everyday moment.
Illustrative scenarios showing how the capabilities work together.
The evening grocery order
A customer places a grocery order while the store continues serving walk-ins. The picking team prepares the items from the shared catalogue, and the coordinator groups the order with others for the same local area before dispatch.
Receiving fresh stock
New stock arrives during the trading day. Staff use receiving and barcode records, with batch or expiry details where relevant, so the counter and portal order workflow can work from the same updated product picture.
Prepare your workspace
Start with the right foundations.
Bring these details to the implementation discussion so the setup reflects your actual operation.
- Product catalogue, barcodes and selling units
- Delivery areas and order-preparation responsibilities
- Opening stock, batches and expiry information
- Counter devices, billing requirements and payment methods
Does Smart Mart replace the in-store counter?
It supports the counter as well as local customer orders. The integrated POS remains the workflow for walk-in sales, with shared inventory connecting it to the local-order and dispatch process.
Can delivery orders be organised by area?
Yes. The initial solution includes an area-based dispatch board. Your neighbourhood definitions and order-preparation responsibilities are agreed during setup.
Can groceries be tracked by batch and expiry?
Batch, expiry and reorder tracking are included in the product scope. The exact receiving and selling units are configured around the stock your store handles.
Can the setup reflect our existing workflow?
Yes. The implementation discussion starts with your records, team responsibilities and approval steps. We agree the configuration and any changes before rollout, then walk through a representative transaction with the people who will use the system.
How do we confirm the scope before getting started?
Book a demonstration and bring examples of your current forms or operating process. We will distinguish the listed capabilities from separately scoped additions, confirm the data and device requirements, and prepare a proposal for your agreed implementation.
See it in your world
Let’s walk through your workflow.
Show us how your team works. We’ll demonstrate the relevant capabilities and discuss the right scope.