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Looking for support partners

Support partners

Support partners implement the software for customers and look after them once they are live. We are looking for specialists who care about getting it right and keeping it working.

Implementation and customer support are the heart of this role. A support partner sets the software up around the customer’s way of working, trains their team, guides them through go-live and answers their day-to-day questions afterwards. Product questions that need our team are escalated to us.

If you would also like to find new customers, we will discuss that too.

Terms are agreed individually after a conversation. This page describes the kind of partner we are looking for; it is not an offer of a fixed arrangement, and we do not publish fixed fees, commissions or territories here.

Who suits this role

Specialists who enjoy getting software working properly for customers.

  • Software implementers and system integrators
  • Trainers and business-process consultants
  • IT support teams and managed-service providers
  • Freelance specialists with ERP, billing or industry-software experience

Implementation

Setting the software up around the customer’s way of working, and getting their team using it with confidence.

  • Configure the software for the customer’s workflow
  • Set up users and bring across existing records
  • Train the customer’s team and document how they work
  • Guide the customer through go-live

Customer support

Looking after customers once they are live, so the software keeps working for them.

  • Answer day-to-day questions and resolve issues
  • Escalate product matters to the SmartCode team
  • Help customers as their needs change
  • Tell us what customers need next

How we work together

We share product knowledge, hand over the scope agreed with the customer, and stay available for questions that need the product team. Responsibilities are written down for each engagement, so everyone knows who does what.

Keep exploring

Become a partner Lead partners

A practical way to work together

Every step. A clear purpose.

  1. 01

    Tell us your skills

    Share your experience, the software and industries you know, and how you like to work.

  2. 02

    Review a first engagement

    We walk through what a typical implementation and support engagement looks like.

  3. 03

    Agree responsibilities

    We write down who does what, how questions reach us, and the terms of the relationship.

  4. 04

    Start with a first customer

    Begin together, then review how it went.

Start the conversation

A few useful answers.

Do I need to be certified?

We look at practical experience first. If a particular engagement needs specific skills, we will say so in the conversation.

Can I work part-time or remotely?

That can work, depending on the engagement. Tell us your availability and we will discuss what fits.

Who is responsible for what in each engagement?

That is agreed and written down for each engagement, so everyone knows who is responsible for what.

What help do support partners get from SmartCode Systems?

We will discuss product knowledge, documentation and a route for product questions as part of the agreement.

Talk to SmartCode Systems

We’re ready to listen.

Apply as a support partner ↗